I would argue that the average customer understands 'end of life' to mean when the device stops working and NOT when the company who makes it decides to stop supporting it. You state that support for older models has been withdrawn 'in order to allow our company to grow.' The only possible interpretation is that you have arbitrarily made older devices obsolete so owners will have to buy newer models. Thanks for the reply and well done in towing the party line. For a sneak peak into what our latest device have to offer, please see the following video: Customer Service can tell you more about this offer. We do sincerely apologise for any inconvenience this has caused, but we do greatly value your business and have therefore created a special offer on several of our new devices, specifically for customers affected by this End of Life decision. We chose to make the decision to continue to improve the quality of our maps, which involves the devices requiring more internal memory than some of our older devices can accommodate. It is to the point where they simply will not fit for a large number of devices.

Map files are growing in size very rapidly. There are a number of devices which cannot use memory cards or are limited to the size of the memory card that they can use. In this way, you would not have to continually purchase those services year after year. Many also come with lifetime traffic and speed camera updates. In regards to purchasing maps and services, the benefit of many of our new products is that they come with lifetime map updates for Europe, and some for the world. We will respect the life of your device regarding any existing subscriptions.

In the end, the decision was made to stop supporting some of our much older devices in order to allow our company to grow. This has been a long and arduous undertaking that involved the weighing of many pros and cons. With the increase in technology and range of products we have created, the company has made an executive decision to stop supporting products that will no longer run on our newest software. Let me try and explain the rationale behind the decision a bit more. I do understand your disappointment and this is not a decision we've taken lightly.

Tomtom home map update